Make an Impact

Senior Service Design Consultant

Full time, On Site,
Riyadh, Kingdom of Saudi Arabia

A passionate, forward-thinking Senior Service Design Consultant creates impactful conceptual ideas that bring simplicity and user friendliness to complex design. As part of a transnational team, the sr designer drive the design of mobile and desktop applications with fellow designers, product managers, and software developers. A senior Service Designer should have fully technical skills over tools and methodologies applied to Service Design projects. This role should co-work with the rest of the design teams for execution, and follow-up of the projects, including coaching, client facing and delivery.

What You'll Do
  • Collaborate on scoping, planning, and delivering on exciting service design projects
  • Plan and conduct qualitative field research around the world using design research techniques
  • Analyze and synthesize field and desk research data to identify key insights, and translate them into service concepts
  • Ideate, prototype, and test your service concepts
  • Present to clients, design and facilitate workshops, and host co-creation sessions
  • Participate in shaping and developing service design methods and tools
  • Advocate for the evolution of methodology and project approach within the studio and region
  • Contribute to shaping projects through business development
  • Stay updated on the latest developments, trends, and/or thinking within your field and share your knowledge and thoughts with colleagues
  • Share your passion for the discipline and craft with clients, colleagues, and peers around the world
  • A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life
  • A confident and empathetic leader, able and willing to drive projects forward, and contribute your subject matter expertise
  • Able to tackle problems analytically and innovatively, and with a systems mindset
  • A strong facilitator, presenter, communicator, and collaborator
  • A practiced designer who is very comfortable working in a consulting role and preferably has had previous experience working in an agency/consulting, or comparable environment
  • Passionate about design solutions, concept development, design research, and mentoring others
  • A collaborative self-starter, always willing to be proactive while coaching and working with others to make impact happen for the client
  • Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together
  • 5+ years of professional Service Design experience, having done multiple successful Projects.
  • Passion for making high-quality experiences, and a demonstrable portfolio.
  • Experience directing and mentoring designers.
Position Details
  • Job type: Full time, Contractual.
  • Travel: Expected up to 70%.
  • Location: Riyadh, Saudi Arabia.

We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

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