Full-time · Remote
Senior Customer Experience (CX) Consultant
We’re looking for a Customer Experience Consultant who helps organizations understand, measure, and improve their customers’ experience. You’ll assess the current state, identify opportunities, and build practical plans that connect customer experience to organizational goals.
Department
Customer Experience
What We Offer
Projects that shape digital and customer experiences across multiple sectors.
A collaborative environment with researchers, designers, strategists, and specialists.
Continuous learning, knowledge exchange, and hands-on experience on every project.
A place in the AZM X Ecosystem, including Majarah sessions.
Responsibilities
Assess clients’ customer experience maturity and identify gaps and opportunities.
Design CX measurement frameworks and indicators, and track results.
Analyze customer feedback and interaction data to set priorities.
Prepare roadmaps and practical recommendations, and present them to decision-makers.
Map customer journeys and touchpoints, and work with design teams to put improvements in place.
Set up voice-of-the-customer programmes, and turn their findings into decisions that can be acted on.
Requirements
Experience in CX consulting, service improvement, or a related field.
Understanding of CX measurement frameworks and data analysis tools.
Strong strategic thinking, presentation, and reporting skills.
Ability to manage stakeholder relationships at every level.
Fluent Arabic and English, in writing and presentations.
The discipline to work remotely and stay in close step with the AZM X team.
Does This Role Sound Like You?
Join a team designing the future of experience.