Full-time · Remote
Senior Service Designer
We’re looking for a Service Designer who sees the whole service, from what people experience to the operations behind it. You’ll lead workshops, map journeys and service blueprints, and work with organizations to design clearer, simpler services. We have two openings for this role.
Department
Experience Design
What We Offer
Projects that shape digital and customer experiences across multiple sectors.
A collaborative environment with researchers, designers, strategists, and specialists.
Continuous learning, knowledge exchange, and hands-on experience on every project.
A place in the AZM X Ecosystem, including Majarah sessions.
Responsibilities
Map current and future-state journeys and service blueprints.
Design and facilitate co-creation workshops with clients and stakeholders.
Turn research findings into service concepts and testable prototypes.
Work with research, design, and technology teams to keep the experience consistent across channels.
Measure the impact of improvements after rollout, and propose the next step.
Document design outputs clearly, so clients can implement and adopt them.
Requirements
Experience in service design, customer experience design, or a related field.
Fluency with journey mapping and service blueprinting.
Strong facilitation and communication skills with diverse teams.
Ability to balance user needs with organizational goals and operational constraints.
A portfolio that shows service design projects and how you approached them.
The discipline to work remotely and stay in close step with the AZM X team.
Does This Role Sound Like You?
Join a team designing the future of experience.